Buyer Terms and Conditions

Email communication or a purchase order directing Vendor to proceed with work signifies that Customer has read and agrees to Vendor’s terms and conditions.

1. Customer agrees to pay all fees and charges in the amount quoted. The price does not include applicable sales, use or similar taxes, import duties or related charges.
2. Payment terms are governed by the quotation and all invoices are due in full without deduction or offset. Vendor may suspend performance if amounts due are not paid, and legal title to the parts remains with Vendor until payment is received in full.
3. Because each part is custom manufactured on demand, Vendor may not be able to modify or cancel an order once materials have been cut, used or otherwise processed, or when special non-stock materials have been procured for the order.
4. Manufacturing begins upon receipt of the final part data file. Revised part data after project kick-off may affect pricing and lead times, and Customer agrees to pay any additional costs caused by design changes or amended specifications.
5. Quoted lead times are estimates only. They begin after Design for Manufacturing review is completed and actual production starts. Vendor will use best efforts to meet expected delivery dates but does not guarantee them.
6. Unless otherwise agreed, all sales are Ex Works seller’s factory and title and risk of loss pass to Customer when the shipment is made available to the carrier. Special packaging or delivery accommodations may incur additional fees.
7. Customer is fully responsible for the correctness of supplied data files. When both 3D data and 2D drawings are supplied, parts are manufactured according to the 3D data, with 2D drawings used for general information and tolerances only.
8. General tolerances follow international standards unless otherwise specified. Vendor uses DIN ISO 2768 (f) for machined metal parts, DIN ISO 2768 (m) for machined plastic parts, and vacuum cast parts are produced to a general dimensional tolerance of +/- 0.3%.
9. Vendor may subcontract or delegate any part of an order to qualified partners when needed for production capability, and may share part data and specifications with those partners for order fulfillment.
10. For volume production orders, the statistical sampling plan is based on MIL-STD-105E AQL Level II with zero rejects. Dimensional inspection reports with correlated record prints may be shipped with the parts.
11. If there is any quality problem, Customer shall raise it within 30 days after shipment of samples or parts. Otherwise, it is deemed that Customer accepts the samples or parts.
12. Vendor is not responsible for damage caused by customer modifications or secondary finishing after receipt. Vendor may request return of any nonconforming parts for root cause analysis and disposition.
13. Customer represents and warrants that all content, data or material supplied does not infringe any third-party rights and that Vendor’s intended use complies with applicable laws and permissions.
14. The data, items, deliverables and services may be subject to trade and export control laws, including ITAR and the Export Control Law of the People’s Republic of China. Vendor refuses to manufacture certain restricted parts, including certain firearm-related parts or parts requiring licenses.
15. Customer retains sole legal responsibility for design specifications, performance and material selection. Vendor makes no express or implied warranty, including merchantability, fitness for a particular purpose or non-infringement, unless expressly stated.
16. Vendor shall not be liable for incidental, consequential or punitive damages of any kind, whether based on warranty, breach, negligence, strict liability or otherwise. Customer agrees not to hold Vendor liable for the conduct of third parties.
17. Vendor’s liability to Customer for any claim related to a given order shall never exceed the amount received by Vendor under that order.
18. Customer may terminate the agreement at any time by notifying Vendor, but agrees to compensate Vendor for all fees and expenses incurred up to the time of termination.
19. This Agreement and any action related thereto are governed by the laws of the People’s Republic of China, and the United Nations Convention on Contracts for the International Sale of Goods does not apply.

Sendot Technology reserves the right to modify these Buyer Terms and Conditions at any time. Modified terms displayed on the website apply to all subsequent purchases of goods, to the extent permitted by law.